Please Note: For returns & refund information for product purchased in store please refer to either our standard Terms of Sale which can located on our website here, at the back of brochure or with the supporting paperwork of your order acknowledgement or invoice.
Faulty or damaged products
In the unlikely event that a product that has been delivered by us or one of our approved carriers (including special order/made to order items) is faulty or damaged, we will exchange the item or provide you with a full refund, which includes delivery charges, so long as we are notified of the product’s fault within 30 days, in writing. Please do this by sending an email to firstname.lastname@example.org giving as much detail as possible to the fault/damage (please enclose images if available) and provide us with your original web order/sales order number.
We reserve the right to inspect all returned products prior to agreeing to any part refund, full refund or exchange.
Once notified of the fault/damage we will arrange for the product(s) to be collected by ourselves or an approved carrier at our expense. We require the return of the products within 30 days of the date of the written refund request being made. At this point we will either dispatch a replacement item, advise of special order/made to order lead times or process the refund.
All refunds must be made to the account used to purchase the original product(s).
Cancellation of order / Products no longer required
In the event that you wish to return a Todd Doors product that is not faulty or damaged, we will provide you with a refund, excluding any delivery charge (unless the order is cancelled within 7 days following the date of delivery, in which case we will also refund the delivery charge in full), providing we are notified in writing of your proposed return within 30 days of the product being delivered to you. All return requests must be sent by email to
On receipt of this written notification you will be advised of two return options:
1: You can appoint a carrier or transport the products yourself to our store, at your own cost.
2: We can arrange for our approved carrier/one of our own vehicles to collect the products from you on a mutually convenient date. This service carries a minimum charge of £45.00 excluding V.A.T., however this may be significantly more dependent on your location.
All refunds will be processed within 30 days of the date of notification to us.
Special Order/Extended Lead Time/Made to Order products
Products falling within these categories may NOT be retuned unless they are deemed to be faulty or damaged in transit. Please see above details regarding faulty or damaged products.